Last updated: September 6, 2026
15 days, no questions asked. If the service is not a fit, write to us within 15 days of the payment and we return it in full.
Any payment for an Anke subscription — one, three, six, or twelve months — and any balance top-up, as long as the request reaches us within 15 days of that payment.
Write to support@ankevp.net from any address and give your 16-digit account number. No explanation is required. We reply within one business day.
The refund goes back the same way the payment came in — to the same card, wallet, or account. Banks usually take 5–10 business days after we issue it; the exact timing is theirs, not ours.
The paid period ends when the refund is issued, and a recurring subscription is cancelled so nothing is charged again.
Subscriptions bought inside the iPhone, iPad, or Mac app are billed by Apple, and refunds for them go through reportaproblem.apple.com. We cannot refund an App Store purchase ourselves, but write to us and we will help.
A balance topped up with cryptocurrency is refunded the same way and within the same 15 days. The amount returned is the amount charged; exchange-rate movement between the payment and the refund is not compensated.
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Phone: +1 541-916-1277
Email: support@ankevp.net